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9/3/2010 - My US Open Experience

A good friend Joe DeCecco called me the other day and asked: "Want to go to the US Open?".  I said: "Pack your bags... Let's Go!"  We've been talking about going the last few years and the time was finally right for a US Open road trip.

Now I realize what makes the US Open such a cool and unique event!  First it takes place in the greatest city in the world- New York! 

Thank God for GPS as the highways and by-ways of New York along with it's traffic congestion can be rather unsettling.  We followed the US Open Parking signs right to Citi Field (the home of the NY Mets) which we discovered is located directly next to the US Open.  For $19, we parked my car and walked along a Boardwalk to the Gates of the US Open.  Wow was it ever hot! Tournament officials even considered postponing the days matches due to the sweltering heat.  The thermostat on my dash read 100 degrees fahrenheit and it was way hotter on the court!!    

One of my favorite pastimes is people-watching.  Immediately, you look around and realize that you're at a major unique high-end event!  Mercedes-Benz was showing off one of their vehicles at the Main Entrance Gate and it was quite evident that Polo was a major, major sponsor.  

That morning, I called a good contact of ours and arranged to pick-up tickets just outside the front gate.  It was the second day of the tournament and we bought Courtside seats with a face-value of $275 for just $110 per ticket... what a bargain!

We entered the Main Gate and you realize that you've just entered a Tennis Mecca!  What a place!  The grounds are bustling with true Tennis Fans (I wasn't) and the atmosphere is different from many other major sports events that I've been to.  

The US Open Tennis Complex has Arthur Ashe Stadium which has a 24,000 seating capicity and Louis Amstrong Stadium which can accommodate 6,500.  Both offer three feature matches during the day and night sessions.  We settled into our Arthur Ashe Stadium Courtside seats and we were immediately struck by the beauty of the US Open light blue courts amidst the background of dark blue seats... simply beautiful!  Joe and I had finally made it to the US Open!  We were high-fiving one another and smiling ear-to-ear! What a high we felt inside that historic stadium. 

Outside the two main US Open Stadiums there are many smaller courts with many matches going on simultaneously.  From the top of the Stadium you see a sea of green and blue courts throughout the landscalpe of this huge complex.

We were treated to one Men's singles match and one Women's match where three Serbians competed in the first-round.  The #3 ranked player in the world 39-year old Novak Djokovic defeated Victor Troicki in a great match.  Jelena Jankovic, the #4 ranked women's player in the world had a scare against the 19 year old up-and-coming Romanian Simona Halep.  What a match!  Although Jankovic was the better player on this day, watch out for the scrappy, feisty and passionate Simona Halep in the near future.  I found myself supporting her with cheers of "Come on Simona!" between points.  

Tennis fans are a considerate bunch.  At times throughout the day I was struck by how quiet the fans were during match play.  One fan faintly yelled during play and Djokovic took exception as he missed a shot and the Judge announced:  "Out of fairness and respect to both players, please remain quiet!"  What a difference from the fans at Yankees Stadium the night before. LOL  At one point it was so quiet that I turned to my friend Joe and whispered "I'll give you $100 if you scream "Let's Go Buff-a- lo!"  LOL

My first Live US Open experience and I will never forget it!  I believe that everyone should get to the US Open once in their lifetime!  It has turned me into a Tennis Fan as I've found myself looking up scores online and watching US Open Tennis on ESPN each evening since we returned from our US Open road trip.  At 42, I'm even considering buying a Tennis racket and getting out there to hit some balls. 

A few recommendations I would make to anyone attending the US Open...

1.  Make reservations ahead of time at the Aces and Champions Bar & Grill which is located just inside Arthur Ashe Stadium.  It looks like a great atmosphere of well-to-do people and the place is air conditioned!!!  
2.  If you want to fit in, at the very least, wear a Polo shirt and designer sun glasses!  LOL  My $9.99 TJ Maxx sun glasses and 'Just Do It' Nike t-shirt just didn't cut it.  LOL
3.  Call or visit VIPSeats.com to arrange for US Open Tickets.  :)

I can check off the US Open off my list! What a great event! 

Nick Giammusso
President & CEO
VIP Seats, Inc.



8/5/2010 - VIPSeats.com Test

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7/31/2010 - NY Legislature Closer To Making NYS Open Market

By Nick Giammusso.
 

Ticket resale legislation in New York state, considered one of the more progressive in the country for protecting consumers and opening up the secondary market, is moving toward being extended for another year.

The law first took effect in 2007, and it allows for unfettered ticket resale throughout the state, and also prohibits sports teams from punishing fans who resell season tickets. It is set to expire May 15, but for next year the legislature is considering adding language to ban the use of software "bots," surreptitious software programs that some brokers have used that can quickly scoop up large blocks of tickets.

New York would be among the latest in a string of states that have considered such bans, including Pennsylvania. States have looked into banning the software for a few years, spurred into action in the fallout from the Hannah Montana ticketing controversy a few years ago, but the matter took on even more urgency following the federal indictments of the principals of Wiseguy Tickets. The company allegedly used such programs to procure tens of millions of dollars of tickets that it resold.

Legislators are expected to vote on the extension in the next few weeks, at which time it could be approved. State Assemblyman Steve Englebright and state Sen. Craig Johnson, both Democrats and sponsors of extension bills in their respective legislative branches, did not return messages for comment.



6/8/2010 - hi

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5/3/2010 - NY Legislature is Closer To Making State anUnrestricted Ticket Resale Market

New York legislature closer to extending non-restrictive ticket resale law for another year

By Nick Giammusso.
 

Ticket resale legislation in New York state, considered one of the more progressive in the country for protecting consumers and opening up the secondary market, is moving toward being extended for another year.

The law first took effect in 2007, and it allows for unfettered ticket resale throughout the state, and also prohibits sports teams from punishing fans who resell season tickets. It is set to expire May 15, but for next year the legislature is considering adding language to ban the use of software "bots," surreptitious software programs that some brokers have used that can quickly scoop up large blocks of tickets.

New York would be among the latest in a string of states that have considered such bans, including Pennsylvania. States have looked into banning the software for a few years, spurred into action in the fallout from the Hannah Montana ticketing controversy a few years ago, but the matter took on even more urgency following the federal indictments of the principals of Wiseguy Tickets. The company allegedly used such programs to procure tens of millions of dollars of tickets that it resold.

Legislators are expected to vote on the extension in the next few weeks, at which time it could be approved. State Assemblyman Steve Englebright and state Sen. Craig Johnson, both Democrats and sponsors of extension bills in their respective legislative branches, did not return messages for comment.



4/12/2010 - New beginnings!



Welcome to VIPSeats.com!  We are currently well into our 16th year of running this crazy and evolving event ticket business.  My sister Della and I started VIP Seats way back in the Summer of 1994 with a single goal of providing a better service experience to the average client looking to buy or sell event tickets.

Although business has never been better, the economy, our evolving industry landscape and our loyal clientele have recently forced our organization to take a good look in the mirror and re-discover who we really are.

So who is VIPSeats.com?  Hmmm...

As an organization we've felt that VIP Seats had become a little stale of late.  It was time to look in the mirror and find out who we really are.  Michael Jackson referred to it best in his song "Man In the Mirror".

I'm Starting With The Man In
The Mirror
I'm Asking Him To Change
His Ways
And No Message Could Have
Been Any Clearer
If You Wanna Make The World
A Better Place
Take A Look At Yourself, And
Then Make A Change

As we were introspectively analyzing the things we do right with the things we could do better, I decided to Google the word "Customer Service" and found a Wikipedia definition that said it best...

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites. However, In the Internet era, a challenge has been to maintain and/or enhance the personal experience while making use of the efficiencies of online commerce. Writing in Fast Company, entrepreneur and customer systems innovator Micah Solomon has made the point that "Online customers are literally invisible to you (and you to them), so it's easy to shortchange them emotionally. But this lack of visual and tactile presence makes it even more crucial to create a sense of personal, human-to-human connection in the online arena."[2]

Customer service is normally an integral part of a company’s customer value proposition. In their book Rules to Break and Laws to Follow, Don Peppers and Martha Rogers, Ph.D. write that "customers have memories. They will remember you, whether you remember them or not." Further, "customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time, with a thousand small demonstrations of incompetence."[3]

So after looking in the mirror and conducting our own internal audit we have concluded that VIP Seats is a friendly ticket company made up of passionate people who help our clients buy and sell sports, concerts and theater event tickets worldwide.  It all goes back to our roots really and one word that sums up why we've been so successful- S-E-R-V-I-C-E!!!

Our company was named with the end user at mind.  V-I-P stand for 'Very Important Person'!  That Very important Person is YOU, which is each and every client we're grateful for. 

As you're probably already aware, our new and improved VIPSeats.com website has just been released.  The first thing you'll notice is that the site has a total new look and feel.  We have a sharp new Logo design and color scheme.  Navigating the site has never been easier as our visitor's now have the ability to Search by Artist, Team, Venue or City.  We back your tickets with a new 100% Guarantee! Our new Bookmark & Share tool can be found on each page so you can bookmark, share and communicate our event offerings with your friends and family by using many different platforms.

VIP Seats is striving to improve the way we communicate with our worldwide VIP's.  We have a new Facebook Fan Page and Twitter account.  In the coming months we plan on utilizing the Social Networking technology to offer special discounts and provide event information.  We encourage you to be our guest and become a facebook fan of VIP Seats!

Today, VIP Seats has started the process of re-branding our organization from top to bottom so we are able to provide an even better customer service experience.  We hope you notice the changes that are about to come your way! 


Nick Giammusso

President & CEO

VIP Seats, Inc.